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Your Frequently Asked Questions

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Top Questions

Does the Blello Mattress Sleep Hot?

Bottom line: no! We’ve incorporated a Response Foam layer that isn’t temperature sensitive and dissipates heat faster than other mattresses. This cooling layer also promotes air flow. Learn more about the layers of Blello here.

How long will it take to receive my Blello mattress?

Please give us 3-5 business days to carefully process your details, compress your mattress and send it out for delivery. We have partnered with UPS Ground to ship the boxed mattress directly to you.

Once your order has been placed and is ready to be shipped, you will receive an email with the tracking details. UPS in-transit times will vary between 1-5 business days, depending on your location.

Please note: We only ship to the 48 contiguous states and shipping is free!

How firm is the mattress?

We’ve meticulously tested the Blello mattress and can say that, on a scale from 1-10 with 1 being the softest and 10 being the firmest, Blello is a true medium that falls between a 4 and a 6.

What is your return policy?

Your Blello comes with a 100-night, risk-free trial that starts on the day your mattress is delivered. You can request a refund between nights 31 and 100. We believe 30 nights is just the right amount of time for your body to adjust to sleeping on a new mattress. But if you’re not happy with Blello by then, you can contact us to begin the return process.

This 100-night guarantee is null and void once a mattress is transported out of the United States.

If you are going to return your Blello, we ask that you please make sure it is in a condition that is suitable for donation (i.e. no stains, tears, damage or odors). Please retain your original order confirmation email to submit to us as proof of purchase, as this may be necessary for any return. Your refund will be of the full purchase price and will post to your account within 5-7 business days.

You can view more detailed information about our return policy here.

How long can the mattress stay in the box?

Your Blello mattress will be fine in the box for up to 30 days. But who would want to wait that long for a good nap?

What are your customer service hours and holidays?

Our Customer Service Team is available from Mon-Fri 9am-9pm EST

To reach us:

Email us at: support@blello.com

Call: +1 844-425-3556

Text: +1 617-440-4100

We look forward to hearing from you!

Please note that we are CLOSED on the following days:

  • Wednesday, July 4th, 2018
  • Monday, September 3rd, 2018
  • Thursday, November 22nd, 2018
  • Friday, November 23rd, 2018
  • Tuesday, December 25th, 2018

Mattress

Does the Blello Mattress Sleep Hot?

Bottom line: no! We’ve incorporated a Response Foam layer that isn’t temperature sensitive and dissipates heat faster than other mattresses. This cooling layer also promotes air flow. Learn more about the layers of Blello here.

What type of mattress is Blello?

Blello is a 10-inch foam mattress consisting of:

  • 1.5″ of Response Foam
  • 2.5″ of Comfort Foam
  • 6″ of Support Foam

Combined, these layers create a cooling, supportive mattress that promotes air flow and reduces pressure on critical parts of the body.

Learn more about each layer here.

Do I need to flip the mattress?

We do not recommend flipping your Blello mattress, as the top layer is a cooling Response Foam. If flipped to the bottom, the mattress will not provide that ideal coolness and comfort as designed. However, you can rotate your mattress if necessary.

What's inside the Blello Mattress?

The Blello mattress is made of three different types of foams. The base foam is a Support Foam, followed by Comfort Foam and a top layer of Response Foam. Visit our mattress page to learn more about the benefits of each component.

Where is the Blello mattress manufactured?

From the foams to the stitching, to the outer cover fabric, the Blello mattress is 100% made with love in the United States!

Can I wash the outer cover?

We do not recommend removing the outer cover. If some cleaning is necessary, try a spot clean using a cool, wet washcloth to gently blot the affected area. Do not scrub or apply direct force when cleaning.

What size sheets will fit on the mattress?

Blello mattresses are all standard sizes, so regular Twin, Twin XL, Full, Queen, King and California King sheets will fit on your bed.

How big is the mattress box?

The Twin, Twin XL, Full and Queen mattresses ship in a 15″ x 15″ x 44″ box.

The King and California King ship in a 17 ½” x 17 ½” x 44″ box.

What mattress sizes do you offer?

We offer six standard mattress sizes: Twin, Twin XL, Full, Queen, King and California King.

The dimensions for each mattress size are below.

Twin – 39″ x 75″ x 10″

Twin XL – 39″ x 80″ x 10″

Full – 54″ x 75″ x 10″

Queen – 60″ x 80″ x 10″

King – 76″ x 80″ x 10″

California King – 72″ x 84″ x 10″

How much does the Blello mattress weigh?

The approximate weight of each Blello including the sock, outer-cover and box is:

  • Twin – 51 lbs
  • Twin XL – 53 lbs
  • Full – 68 lbs
  • Queen – 79 lbs
  • King – 99 lbs
  • Cal King – 98 lbs

How firm is the mattress?

We’ve meticulously tested the Blello mattress and can say that, on a scale from 1-10 with 1 being the softest and 10 being the firmest, Blello is a true medium that falls between a 4 and a 6.

Does the Blello foam smell?

Many new foam mattress products have an associated smell once unboxed and set up. However, this is just an unharmful component of the foam layers. The smell will diminish within 1-5 days. As soon as you receive your mattress, you should take it out of its packaging and let it air out. Any noticeable odors will soon disappear!

What is the cover made of?

Blello’s outer cover is a three-layer fabric specifically designed to enhance breathability. The combination of the fabric textures and various yarns creates a stretchable surface layer that comfortably and properly supports the body. Learn more about the layers of Blello here.

What size mattress should I buy?

Twin

  • Dimensions: 39″ x 75″ x 10″
  • This is a great size for kids or young adults.

Twin XL

  • Dimensions: 39″ x 80″ x 10″
  • Similar to the Twin, this size is just a bit longer and offers more room for stretching.

Full

  • Dimensions: 54″ x 75″ x 10″
  • A great size for kids or a single sleeper adult, this size is wider than the Twin size.

Queen

  • Dimensions: 60″ x 80″ x 10″
  • Perfect for two adult sleepers or one adult who likes a lot of extra room.

King

  • Dimensions: 76″ x 80″ x 10″
  • As the widest size, King mattresses are ideal for two adults who like extra room or snuggling with pets.

California King

  • Dimensions: 72″ x 84″ x 10″
  • For those that like length over width, Cal Kings are the perfect size for long stretches.

Is the packaging material (the box) recyclable?

Yes, the box is recyclable!

Purchase & Payment

Can I test the mattress before purchasing?

We do not currently have mattresses available for testing. We have carefully designed Blello to satisfy your sleeping needs, performing several rounds of product testing and quality control. Our goal is to make your mattress shopping experience easy. We do not want you to go to a store and be forced to choose from several options. Instead, we want you to buy the perfect mattress from the comfort of your home.

If for some reason you are still not in love with the comfort and coolness of your mattress, we offer a 100-night, risk-free trial. You can request a refund between nights 31 and 100.

Do I need to pay sales tax?

Sales tax is only collected from customers purchasing in Massachusetts and Pennsylvania.

Do you offer financing options?

We offer financing through PayPal credit. Please note: we only finance customers in the United States.

PayPal offers two different payment options:

Pay with PayPal
We’ll direct you to your PayPal account so you can complete the transaction.

Finance with PayPal
Buy now and pay later with PayPal credit.

At the checkout page, you will have the option to click PayPal Credit. You will be directed to PayPal to complete your purchase securely. Follow the prompts and enter the necessary information for an instant loan decision. Your loan will vary depending on your credit history. As soon as your loan has been approved, follow the steps to complete your purchase.

What is the Mattress Recycle Fee?

The Mattress Recycling Council (MRC) is a non-profit organization established in response to 2013 mattress recycling laws in California, Rhode Island and Connecticut. The MRC collects a recycling fee at checkout for every mattress purchased by consumers in these three states with the funds used to support collection and recycling of discarded mattresses. More information can be found at byebyemattress.com.

Shipping & Delivery

How long will it take to receive my Blello mattress?

Please give us 3-5 business days to carefully process your details, compress your mattress and send it out for delivery. We have partnered with UPS Ground to ship the boxed mattress directly to you.

Once your order has been placed and is ready to be shipped, you will receive an email with the tracking details. UPS in-transit times will vary between 1-5 business days, depending on your location.

Please note: We only ship to the 48 contiguous states and shipping is free!

Do you ship internationally?

Our mattress currently only ships within the contiguous U.S., but we hope to soon ship our product around the world.

Please Note: The 100-night, risk-free trial and 10-year limited warranty does not apply to mattresses that have left the U.S.

How much does shipping cost?

Shipping is completely free for the 48 contiguous states.

Can I change my shipping address after ordering?

Please contact us as soon as possible if you would like to change your shipping address. Please note: it is much easier to make adjustments within the first 24 hours of ordering.

How is the mattress delivered to an apartment or condo?

Please track your package so you know when to expect your Blello mattress. Since it’s a large package, we recommend alerting your front desk, concierge or doorman. This will help avoid any delays and assure your package is not sent back.

Unfortunately, we cannot reverse a refused delivery/return to the sender. Please contact us immediately if you are experiencing any difficulty.

Can I select my delivery date?

At this time, we are unable to schedule deliveries as our products are immediately manufactured once ordered. However, there are options like UPS My Choice that may be able to delay delivery for a future date. Once you receive your tracking number, you can contact us and we may be able to help.

Safety & Certifications

What are the foam certifications?

Blello is composed of CertiPUR-US®-certified foams.

CertiPUR-US® is a certification program that is administered by a not-for-profit organization. To be considered CertiPUR-US®-approved, the foam in the mattresses must be:

  • Made without ozone depleters
  • Made without PBDEs, TDCPP or TCEP (“Tris”) flame retardants
  • Made without mercury, lead and other heavy metals
  • Made without formaldehyde
  • Made without phthalates regulated by the Consumer Product Safety Commission
  • Low VOC (volatile organic compound) emissions for indoor air quality (<0.5 parts per million)

Are any chemical fire retardants used on the mattress?

The Blello mattress does not contain any flame retardant chemicals. Our fire barrier is a proprietary sock that is under our outer-cover.

What are Blello's mattress certifications?

The federal government requires all mattresses sold in the United States to meet very stringent burn tests, as governed by 16 CFR 1633 and 1632. Blello has passed all of these tests to achieve full certifications.

Returns

Do I need to return the mattress in the original box?

You do not need to return the mattress in its original box. If you return the mattress within the 100-night trial period, we will work with you to make sure it’s donated to a charity in your area. If one isn’t available, we will work with a third party pickup service — free of charge. Please make sure your mattress is in a condition that is suitable for donation (i.e. no stains, tears, damage or odors).

Please note: Your refund will be processed once we pick up your mattress. Your refund will be less of the full amount if any reward cards were received with the purchase. The credit will reflect back into your account within 5-7 business days. Please retain your original order confirmation email to submit to us as proof of purchase, as this may be necessary for any return.

Your body will need time to adjust to the new mattress, which is why we are only able to process refunds after the 31st night.

What is your return policy?

Your Blello comes with a 100-night, risk-free trial that starts on the day your mattress is delivered. You can request a refund between nights 31 and 100. We believe 30 nights is just the right amount of time for your body to adjust to sleeping on a new mattress. But if you’re not happy with Blello by then, you can contact us to begin the return process.

This 100-night guarantee is null and void once a mattress is transported out of the United States.

If you are going to return your Blello, we ask that you please make sure it is in a condition that is suitable for donation (i.e. no stains, tears, damage or odors). Please retain your original order confirmation email to submit to us as proof of purchase, as this may be necessary for any return. Your refund will be of the full purchase price and will post to your account within 5-7 business days.

You can view more detailed information about our return policy here.

How long do I have to request a refund?

You can request a refund between the 31st and 100th day of your 100-night, risk-free trial.

Just remember: It takes at least 30 nights to adjust to sleeping on a new mattress, which is why we advise waiting until the 31st day to begin the return process so that your body has plenty of time to get used to Blello.

This return policy is limited to one return per household, per year and it must be exercised directly with Blello no later than the 100th day following delivery of the mattress. Blello’s 100-night guarantee is null and void once a mattress is transported out of the United States. Your refund will be of the full purchase price and will post to your account within 5-7 business days.

You can read more about our return policy here.

Warranty

What does the warranty cover?

Every Blello mattress comes with a 10-year limited mattress warranty. To specifically understand what the warranty covers, please visit our Return & Warranty Policy page.

For further questions, please feel free to contact us.

Set Up

How easy is Blello to set-up?

We know how hard it can be to get a mattress through your door, so we have made set-up easy for you. Follow the instructions inside your Blello box or watch this video with step-by-step instructions on how to unroll and enjoy your Blello mattress.

How long can the mattress stay in the box?

Your Blello mattress will be fine in the box for up to 30 days. But who would want to wait that long for a good nap?